Limited Lifetime Warranty

Kotai Kitchen USA guarantees any product that it sells to be free from defect in material, construction or workmanship under normal use and following the care instructions.

This excludes damage caused by misuse or accident. The warranty extends only to the product’s original purchaser. Chips in the knife blades, broken knife tips, discoloration from food and rust spots are not covered. Knife chips and broken knife tips can often be repaired by re-sharpening.◦

EXEMPTION FROM GUARANTEE

  • Lifetime warranty excludes: Chips on knife and water spots on blade.
  • Damage caused from misuse, improper use or accident:

        ◦ Misuse cutting hard substances such as frozen foods, bones, hard nuts, hard cheese etc.

        ◦ Improper use using item as a screwdriver, can or bottle opener, etc.

        ◦ Accident dropping knife on the floor or hitting against other hard surfaces.

        ◦ Should a purchased product leave the United States, the country in which this warranty is valid, the warranty becomes void.

  • Rust and discoloration stemming from inadequate after care.
  • Return postage is not covered.

The following procedures and conditions should be adhered to by the purchaser. These are designed to assist distinguishing genuine Kotai Kitchen USA products from any counterfeit products.

PROCEDURES AND CONDITIONS

RETURN POLICY
The following policies apply to all returns:

REFUNDS
Full refunds only apply to purchases made directly from kotaikitchenusa.com and not our retail partners. All refund requests for orders made outside of kotaikitchenusa.com must go through the original place of purchase as per their refund policy.
  • For a full refund, you must contact us within 30 days of receipt of your order. You must have your receipt to receive a refund in the original tender.
  • Original packaging is needed it to qualify for a refund.
  • Return postage is not covered.
  • Please allow 10 - 14 days for the refund to be applied after we receive your return
  • All approved refunds will go back to the original payment method (gift card, credit card, etc).

TIPS FOR PROPER KNIFE CARE AND STORAGE

  1. Please do not leave food residue on the knife. After use, wash immediately in warm soapy water and dry thoroughly. The acid and/or fat and moisture of food residue can cause rust and discoloration to the knife.
  2. Please do not put Kotai Kitchen USA knives in a dishwasher. The harsh environment during the wash cycle will harm the knife and in turn, cause corrosion.
  3. Always store Kotai Kitchen USA knives in a dry atmosphere. It is recommended to store Kotai Kitchen USA knives either in a Kotai Roll-Up Bag, on a drawer or on a Kotai Block