Shipping & Returns
Where does KOTAI USA ship?
We ship to the US and South America
How much does shipping cost?
We offer free shipping on all orders above $69.95 in the USA. By using top-tier courier services, we ensure that your package arrives in a safe and timely manner.
When will my order ship?
Orders are shipped within 1-2 business days. You will receive an email with your shipment tracking information and you will be cooking delicious meals in no time.
Where will my order be shipped from?
All orders are shipped from our warehouse located in Miami, FL
How long does delivery take?
Shipping typically takes 1-3 business days. You will receive a tracking number shortly after placing your order.
I have not received my order, what should I do?
Please check the tracking number that was emailed to you. If that does not work, please email us at firstname.lastname@example.org with your order detail and we will look into it immediately.
Extended Return Period For Holiday Shipping: Returns are now accepted through 01/31/2023 on the same conditions as our return policies
CANCELING AN ORDER
How do I return an item?
If there are any delays due to weather conditions or any nature related problems. Shipping charges will not be refundable.
- Items purchased from Kotai Kitchen USA can be returned in new and unused condition within 90 days for a refund of the purchase for products and 45 days if the incorrect item was received.
- Request a return authorization number (RMA) to email@example.com return an item. Returns without a RMA could result on no credit
MONEY BACK GUARANTEE
Your KOTAI knife has been engineered for exceptional durability, from the sourcing of the finest materials to the proprietary manufacturing techniques used.
That is why we are proud to back all KOTAI knives with a limited lifetime warranty in the case of manufacturing defects.
Knives with personalized blade engraving cannot be returned in case you change your mind, but they still benefit from the lifetime warranty in case of manufacturing defects.